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How bjeet Handles Your Privacy

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your funds where they belong.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask for deletion, you can contact us through three channels. Our team handles privacy queries with the same priority as account issues — no separate queue, no delays built in.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Tell the agent your request relates to personal data and they will route it to the privacy team within the same session, so you get a real answer without waiting for an email chain.

Email Request

Send your data request to our support email address listed in the account section. Include your registered phone number and the specific data action you need — access, correction or deletion — and we respond with confirmation of next steps.

Account Settings

Inside your account dashboard you can update your name, email and phone number directly. For changes tied to your bKash, Nagad or Rocket payment details, submit through live chat so we can verify ownership before making the update.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We built our data practices around the reality that you fund your account through mobile wallets and expect the same security you get from your bKash, Nagad or Rocket app. Here is how each aspect works on our side, explained in plain terms rather than legal shorthand.

Data Collection

We collect your name, phone number, email, device type and IP address at registration. During transactions we record the wallet used, amount, timestamp and reference ID. We do not request bank PINs or wallet passwords through our platform.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly on mobile networks common in Bangladesh. You can clear cookies from your browser settings at any time without losing account data.

Account Security

Your password is hashed before storage — we cannot read it. Login attempts from a new device trigger an OTP sent to your registered number. Failed attempts beyond the threshold lock the account until you verify through live chat.

Data Retention

Transaction records are kept for the minimum period required by applicable regulation in your jurisdiction. Once that period ends, records are permanently deleted from active storage. Backup copies follow the same schedule with a short additional window.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transfers and identity verification partners. Each partner operates under a contract that limits data use to the single service they perform for your account.

Your Rights and Requests

You can request a copy of all data we hold on you, ask for corrections, or request deletion. Submit through live chat or email. We confirm receipt within one working day and complete the action as quickly as verification allows.

Common Questions About Your Data at bjeet

These are the questions our support team receives most often about personal data, cookies, payment records and account access. Each answer gives you the practical detail rather than pointing you elsewhere.

We collect your full name, phone number, email address, device type and IP address. During your first deposit via bKash, Nagad or Rocket we also record the wallet reference and transaction amount. We do not ask for your wallet PIN.

We share limited data with payment processors who handle your bKash, Nagad or Rocket transfers and with identity verification partners. Each operates under a strict contract. We never sell your information to advertisers or unrelated third parties.

Records are retained for the minimum period required by applicable regulation in your region. After that window closes, data is permanently removed from active servers. Encrypted backups follow the same deletion timeline with a brief additional buffer.

Yes. Contact us through live chat or email with your registered phone number and ask for a data access request. We confirm receipt within one working day and deliver the export in a standard readable format once identity is verified.

You can update your name, email and phone directly in account settings. For payment-linked details such as wallet numbers, reach out through live chat so we can verify ownership before applying the change to prevent unauthorised edits.

Once your account is closed, we retain only the transaction records required by regulation. All other personal data — name, email, device info — is deleted from active systems. You can request written confirmation of deletion through support.

We use session cookies to maintain your login and analytics cookies to monitor page speed on mobile networks. You can disable or clear cookies in your browser settings. Doing so will log you out but will not affect stored account data.

Your password is hashed using a one-way algorithm before it reaches storage. No one at bjeet can read your actual password. If you forget it, you reset through an OTP sent to your registered number — we never email passwords in plain text.

If a breach impacts your personal data, we notify affected accounts through the registered email and an in-app alert. The notification includes what data was involved, what we are doing about it, and steps you can take to secure your account.

The data practices described here apply to every account regardless of location. However, service availability depends on your local law and eligible regions. If regulation in your jurisdiction grants additional data rights, we honour those upon verified request.

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